March 
25
, 
2026

How evolving customer expectations and AI-driven decision-making are reshaping fulfillment strategy

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12pm

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Jeanine Sundsten

Graphic Designer

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Jeanine Sundsten

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Shoptalk Spring 2026 Industry Innovation Breakfast

How evolving customer expectations and AI-driven decision-making are reshaping fulfillment strategy

 

Wednesday, March 25

8:30 am–9:20 am PST

Mandalay Bay – Oceanside F, Level 2

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Sep 
2
Tuesday
, 
September 
2
10:00am 
EDT

Shoptalk Spring 2026 Industry Innovation Breakfast

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Sep 
2
Tuesday
, 
September 
2
10:00am 
EDT

Shoptalk Spring 2026 Industry Innovation Breakfast

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Sep 
2
Tuesday
, 
September 
2
10:00am 
EDT

Shoptalk Spring 2026 Industry Innovation Breakfast

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Your host

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Peter Larsen

Vice President of Buy with Prime and Amazon Multi-Channel Fulfillment

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Your hosts

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Peter Larsen

Vice President of Buy with Prime and Amazon Multi-Channel Fulfillment

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Mary Gordon

Art Director

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Schedule

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12pm

All guests 

Welcome

Check in to the event and join a networking circle.

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1pm

Courtney Etienne

Keynote presentation: Word Games and Collaborative Games

Enjoy a keynote from Courtney Etienne.

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2pm

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At 2pm we will open the floor for a question and answer period.

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Overview

Customer expectations for delivery speed, reliability, and transparency have transformed fulfillment from a back-office function into a strategic driver of growth. At the same time, artificial intelligence (AI) is helping commerce leaders manage increasing operational complexity across channels.

 

Join Amazon for an Industry Innovation Breakfast exploring how these shifts are driving an evolution in fulfillment strategy. Drawing on perspectives from Amazon Multichannel Fulfillment (MCF), Meredith Bunche will share how AI can meaningfully improve decision-making without succumbing to hype, as well as explore which priorities matter most for building customer trust and long-term growth.

Who should attend

Brand and retailer executives responsible for ecommerce, operations, or fulfillment strategy

What you’ll gain

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A clearer understanding of how changing customer expectations are reshaping fulfillment strategy

Practical perspectives on where AI can improve operational decision-making

Insight into the tradeoffs leaders face as they scale across multiple sales channels

Considerations for balancing speed, reliability, and cost while maintaining customer trust

Details

Tuesday
,
 
September 
2nd
,
 
2025
11:30am
 
 –
 
3:30pm 
EDT

Arthur Ashe Stadium

Club Suite Level, Luxury Suite 101

Tuesday
, 
September 
2
, 
2025
11:30am
 – 
3:30pm 
EDT
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Date:

Wednesday
, 
March 
25
, 
2026
7:30am
 – 
8:30am 
PDT
Marker Icon
Tuesday
, 
September 
2
, 
2025

Arthur Ashe Stadium

Club Suite Level, Luxury Suite 101

11:30am
 – 
3:30pm 
EDT
Marker Icon
Tuesday
, 
September 
2
, 
2025

 Location:

Arthur Ashe Stadium

Club Suite Level, Luxury Suite 101

11:30am
 – 
3:30pm 
EDT

Speaker

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Meredith Bunche

Director, Marketing & Revenue Management,
Multichannel Commerce & Fulfillment

Meredith is a marketing and growth leader who specializes in building and scaling new businesses at Amazon, from launching private brands and new retail experiences to driving go-to-market strategy for emerging technology and supply chain services. She currently serves as Director of Marketing and Revenue Management for Multichannel Commerce and Fulfillment at Amazon, where she leads go-to-market strategy, product marketing, and revenue optimization. In this role, she focuses on translating complex logistics and technology capabilities into scalable commercial growth and customer adoption.


She previously held multiple leadership roles within Amazon’s grocery business, most recently as Director of Growth, Marketing, and Impact. As one of the early leaders in Amazon Fresh, Meredith touched most parts of the business— developing selection strategy for perimeter and perishable categories, leading the creation of the Amazon Fresh private label food brand, and later building Amazon’s grocery advertising strategy, ad product portfolio, and in-store digital experience.

Meredith joined Amazon in 2013 through the Retail Leadership Development Program. Prior to joining the grocery organization, she spent five years in Amazon Fashion, where she led the launch of several women’s private label apparel brands.

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Details

Wednesday
,
 
March 
25th
,
 
2026
7:30am
 
 –
 
8:30am 
PDT
Wednesday
, 
March 
25
, 
2026
7:30am
 – 
8:30am 
PDT
Marker Icon

Date:

Wednesday
, 
March 
25
, 
2026
7:30am
 – 
8:30am 
PDT
Marker Icon
Wednesday
, 
March 
25
, 
2026

Arthur Ashe Stadium

Club Suite Level, Luxury Suite 101

7:30am
 – 
8:30am 
PDT
Marker Icon
Wednesday
, 
March 
25
, 
2026

 Location:

Arthur Ashe Stadium

Club Suite Level, Luxury Suite 101

7:30am
 – 
8:30am 
PDT

Wednesday, March 25, 2006

7:30 am – 8:30 am PST

Details

Wednesday, March 25, 2026

8:30 am – 9:20 am PST

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